Customer Service Excellence

1 Lesson

It used to be said that customers with good experiences told three people and ones with bad experiences told 14.  In this day of high speed communication and the Internet, no one can afford to lose a customer based upon service that would not be considered exceptional.  This course will help participants understand, appreciate, build skills and motivate themselves to be a top-notch customer service representative.  Individuals will learn more about what customers are looking for, the type of communication desired and how to achieve win-win results that has the client giving out referrals and coming back for more.

$88.00 - Purchase This Course