Human Resource Leadrs must have difficult conversations, negotiate, and engage in challenging discussions all the while setting precedent for how members (and ultimately employees) will communicate and work together. This course will immediately help HR leaders and professionals create more productive conversations, improve negotiation and conflict management skills while using this hybrid model for containment. This will help to keep away lawyers, arbitrators and mediators – costly, time consuming processes. Supervisors and leaders will learn how to build solutions that will create a better opportunity for closure and satisfactory outcomes that are acceptable to both parties while discussing issues that really matter at the top level of an organization. Leaders will be empowered by this Interest-Based Problem Solving methodology, apply a 7-step, ‘user-friendly’ model for preparation and reinforce the leadership skills that it takes to make individual, team and/or organizational win-win solutions possible.